Posted: 2/20/2010 12:18:44
After a rocky start, I think Lockheed-Martin has done a good job with the AFFS briefers. In the last year I doubt that I have waited more than 45 seconds for a briefer. The quality of the VFR briefs has been excellent with good advice on routing around potential harzards or problems. Same goes for Flightwatch. They deserve a Well Done for delivering on their promise to improve service.
Posted: 2/20/2010 13:41:06
I agree. For the first year the Lockheed-Martin service was shaky but stabilized, and is now consistently good.
Posted: 2/26/2010 07:24:17
Once Lockheed-Martin got it right, things have worked well. I don't think they paid attention to the customer at the beginning and had to have some "adult supervision". AOPA helped tremendously.
Now, I rarely have to wait more than 30 seconds at the most to get a briefer. Most times it is immediately. I am in Virginia and the other day my brifer was in Miami. Thus, he was not familiar with my terriroty but he pulled his "Virgnia Card" out and answered all of my questions.
Bottom line -- better now than ever.
Posted: 2/26/2010 08:52:55
I have been pleased with their service as well.
Posted: 2/26/2010 11:48:39
When they first took over, they had a habit of losing flight plans, dropping calls, and not having a clue about particular small airport locations. They seem to have gotten over most of that, although occasionally I will have a briefer from some remote location (especially at busy times), which means that they still get a bit confused regarding locations, but otherwise they are doing a fine job, in my opinion. I thought the government did a better job, but it was apparently quite a bit more expensive than Lockheed, and frankly the government needs to save all the money it can these days, as long as the service is acceptable and safety is not compromised.
I particularly like the friendly attitude, which is helpful when I am stressed about making sure I have all of the bases covered before I launch into the wild blue...